Returns & Exchange Policy
Due to the nature of jewelry findings and supplies, all sales are final.
For health, hygiene, and quality assurance reasons, we do not accept returns, exchanges, or cancellations on items such as beads, charms, crimp beads, earring components, wire, or other jewelry-making materials.
Why all sales are final
- Health & hygiene: Findings and supplies may contact skin and bench materials, making them unsuitable for resale once shipped.
- Quality assurance: We cannot guarantee integrity for future customers after opening or use.
- Industry standard: This aligns with common practice for jewelry findings and supply distributors.
Before you order
Review product descriptions, sizes, and quantities carefully. Listings include material composition, dimensions, quantity per pack, and multiple images where available.
Damaged or defective items
We stand behind product quality for manufacturing defects, shipping damage, and incorrect items:
- Manufacturing defects: Contact us within 48 hours of delivery with photos.
- Shipping damage: Report within 48 hours with photos of packaging and items.
- Wrong item shipped: Contact us immediately — we will make it right.
Questions before you buy
Email support@vlvpgems.com or use our Contact page. We typically respond within 24 hours on business days.