Contact
We’re here to help with product questions, order issues, and sourcing guidance. Reach out before you buy if you need clarification on materials, sizes, or quantities.
- support@vlvpgems.com
- Response time
- Within 24 hours on business days
- Order issues
- Include your order number and photos for damage or defect claims
- Cancellations
- Within 1 hour of placing your order, if not yet fulfilled
Before you write
- Product specs: Check the listing for metal type, dimensions, and pack quantity.
- Shipping: See our Shipping Policy for methods, tracking, and free-shipping threshold ($195+ U.S.).
- Returns: All sales are final; see Returns & Exchange Policy for defective or incorrect items.
Prefer self-service? Browse the full catalog or review Shop Policies for a quick overview.