Return & Exchange Policy for Jewelry Findings and Supplies
Due to the nature of jewelry findings and supplies, all sales are final.
For health, hygiene, and quality assurance reasons, we do not accept returns, exchanges, or cancellations on items such as beads, charms, crimp beads, earring components, wire, or any other jewelry-making materials.
Why All Sales Are Final
- Health & Hygiene: Jewelry findings and supplies come into contact with skin and materials during use, making them unsuitable for resale.
- Quality Assurance: Once opened or used, we cannot guarantee the integrity or quality of the materials for future customers.
- Industry Standard: This policy aligns with standard practices in the jewelry findings and supplies industry.
Before You Order
Please review product descriptions, sizes, and quantities carefully before placing your order. We provide detailed specifications including:
- Material composition (14K Gold Filled, Sterling Silver, etc.)
- Exact dimensions and measurements
- Quantity per pack or piece count
- Multiple product images from different angles
Damaged or Defective Items
While we do not accept returns for change of mind, we stand behind the quality of our products:
- Manufacturing Defects: If you receive a defective item, please contact us within 48 hours of delivery with photos.
- Shipping Damage: Report any damage that occurred during shipping within 48 hours with photos of the packaging and items.
- Incorrect Items: If you received the wrong item, contact us immediately and we’ll make it right.
Have Questions?
If you have any questions prior to purchasing, please feel free to contact us — we’re happy to help!
Email: support@vlvpgems.com
Response Time: We typically respond within 24 hours during business days.